Contribute in development, maintenance and improvement of the support provided by P&
C Services for People and Communication (further only P&
C) processes including Workday functionalities •
Participate to daily P&
C Services delivery and support P&
C Services Agents and Analysts in resolving different queries in Performance and Reward area (further only P&
R) or any other P&
C Services areas •
Review the processes from centralized P&
C service delivery perspective to provide input for the P&
R Managers, P&
C Services and Centres of Expertise (CoE) and P&
R teams to ensure process alignment with KONE business strategy, operational strategy and global processes and solutions •
Regular support in reporting to any relevant P&
R party or community in order to achieve alignment of global and local processes •
Provide input for CoE process development through continuous improvement and LEAN methodology to simplify the way of working for P&
C processes •
Systematically analyse P&
R processes related employee or other stakeholder experience as visible in P&
C Services daily service delivery and systematically aim to improve the user experience by providing process improvement suggestions to P&
R teams on different level in order to achieve high Quality and Efficiency •
Help P&
C Services operations to understand global processes, KONE Way and how to improve process related efficiency and service levels •
Act as the P&
C Services P&
R representative towards respective CoE colleagues on Area or Global CoE level. Help Area/Global CoE to understand, implement, and improve P&
C Services support •
Regularly validates the work instructions and other process specific documentation are up-to-date, seeks additional updates and approval on these work instructions from the Area/Global CoE in collaboration with P&
C Services and P&
R colleagues •
Train and coach P&
C Services team regarding different P&
C processes including the related Workday functionalities. •
Support P&
C Services operations to implement quality improvement initiatives •
Maintain a strong working relationship with P&
C P&
R process and solution owners as well as with unit and area level CoE network •
Support and participate to P&
C Services Agent on-boarding, tool &
process training for users (P&
C, external trainers or training providers, employees and managers) •
Continuous documentation and development of the knowledge base and P&
R processes
KONE Business Services, s.r.o. We are a global leader in the elevator and escalator industry. At KONE, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.