85101
za mesiac
Dátum začiatku
The responsibilities will include but not be limited to:
- Managing Reservations
The primary duty is to oversee all aspects of the reservation process. This includes taking reservations via phone, email, or CRM, process the reservation with the supplier \ partner restaurant, club or bar, and confirming bookings with guests` Personal Manager.
-Recording Data
Keeping accurate records of reservations, including guest contact information, special requests, and any relevant notes to personalize the dining experience.
- Problem Resolution
Handling reservation conflicts, no-shows, and cancellations professionally and courteously, and if necessary, implementing policies to address these issues.
- Training and Supervision
Training and supervising reservation staff (if there will be any), ensuring they follow reservation policies and procedures, and providing guidance on exceptional customer service.
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