Big machines require big thinking. Are you looking for your next big challenge?
Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us. Job Opportunity: We are seeking talented individuals to join our team to help us establish and grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join a newly forming presence and support digital innovation for a global leader in heavy machinery!
What will you do? As a Senior Site Reliability Engineer, you will provide support and problem resolution for specific products as well as:
- Assist clients with implementing new products, new releases and software upgrades. Respond to inquiries and requests from clients. - Train customers in product operation and maintenance. - Participate in analysis of client identified issues or problems which may require changes to software, procedures, or documentation. - Diagnose, troubleshoot and resolve common technical problems
escalate as per procedures. - Monitor and troubleshoot production to identify and resolve performance, scalability, and reliability issues proactively. - Participate in the on-call rotation to provide 24/7 support for eCommerce platform systems - Design, implement, and maintain automated processes and tools to streamline deployment and release processes. - Collaborate with cross-functional teams to define and document operational processes, best practices, and procedures. - Implement and maintain system monitoring tools and dashboards to provide real-time insights into system performance and identify potential issues. - Work closely with developers to identify and fix bugs and performance bottlenecks in the application code. - Ensure that systems and infrastructure comply with security, compliance, and regulatory requirements. - Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed.
This position works directly with Slovakia based engineering leadership and Cat Digital IT in the US.