Systémoví analytici

• Responding to technical enquiries in all service aspects (incident and problem reports, technical issues ...) within the contractually agreed response times. First point of contact for customers with regard to all technical service issues during system lifecycles • Documentation and analysis of reported incidents and problems • Coordinating and carrying out root cause analyses and remedies • Assisting our customers with their technical queries about the operation, configuration and service of the serviced system • Designing, planning and technically executing changes and extensions to existing systems (change requests) • Integrating systems and system components into existing system environments. • Performing system audits • Collaborating with Product Management on designing and extending/improving products • Supporting Product Management with continuous product improvement based on experience gained / feedback from customers • Supporting transition of delivery project to support phase as well as building up required know how to support handed over solutions • Drafting/updating technical documentation on systems and their interfaces. • Site acceptance with customers • Coordinating with product development teams and/or development teams on error analysis and troubleshooting

Výhody:

• - Training and development program business and product trainings, language course - Flexible working hours, home office - Employee Referral Program - Refreshments, company &
• team events - Meal vouchers fully reimbursed by the company - Multisport card - Pension scheme contribution DDS