What to do: • Technical assistance in person, via phone, based on incoming tickets • Diagnose and resolve technical hardware and software issues • Provide user with solutions to their issues • Redirect problems to correct responsible person • Escalate issue requiring urgent resolution • Communicate with customers and support teams • User access management tasks • Security checks for potential malicious activity
Výhody:
- - Possibility to benefit and learn from our international, talented and passionate community at Erste
- Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
- Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave
- Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family
- Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital