83104
Dátum začiatku
• Create, maintain (modify, convert, extend, block, delete) and administer data for following processes: Contract Administration, Master Data, Billing, Back Reporting. Or any other processes being part of the SSC scope • Ensure the data input is correctly completed • Daily communication with country’s responsible contact points in order to clarify and close open issues • Log issues and discuss with or escalate to team leader • Deliver input for proper reporting • Participation in team meetings, process analysis and improvement actions • Takes responsibility on complex processing activities. Processes transactions or guides other team members on the correct interpretation and execution of instructions. • Analyses complex cases for correct registration • Identifies the right contacts in the business and maintains a working relationship with the key business roles involved in the process • Guides and trains other team members on the process, solutions and unit specific instructions • Supports the Front Officer and KBS Team Lead in maintaining documentation and identifying • Perform other tasks as allocated by team leaders, managers relating to reporting and other KBS processes. • Make sure Reporting KPI’s are met with high quality standards • Support process improvements and harmonization activities
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