Špecialisti v oblasti reklamy a marketingu

Key responsibilities: Delivering concierge and travel services, such as and not limited to: dining reservations and suggestions, flower orders and gift baskets for special occasions, ticket enquiries, locating hard-to-find items, assistance while travelling, hotel and transfer bookings, guide services, yacht, chalet/villa/apartment bookings, air tickets, jets and helicopters arrangements and product comparisons, and any other support client might need. Controlling of Premium and Call Center requests. Ensuring ongoing telephone communication with the clients. Accomplishing Insignia Shareholder personal requests. Filtering incoming e-mails, queries, phone calls and invitations by redirecting or taking forward as appropriate. Managing requests (receiving, handling and control). Maintaining database in CRM daily. Activating Call Center Clients based on targets. Providing support to the Premium Back Office and MICE Team on Holidays/Vacations/Days Off/on manager’s request. Working closely with international partners and service suppliers, conditions negotiation. Providing meaningful and relevant knowledge and insight to customers regarding the services that we can offer. Utilising a variety of resources, including search engines, web-sites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions. Supporting Marketing division with ideas for newsletter for the call center clients. Participating in cross training modules (concierge-shopping-travel-control). Providing support and training for the newcomers. Maintaining acceptable performance standards including effectiveness, efficiency and quality. Working in a fast-paced, structured call center environment.