Špecialisti v oblasti reklamy a marketingu

• Delivering concierge and travel services, such as: dining reservations and suggestions, flower orders and gift baskets for special occasions, ticket enquiries, locating hard-to-find items, assistance while travelling, hotel and transfer bookings, guide services, yacht, chalet/villa/apartment bookings, air tickets, jets and helicopters arrangements and product comparisons, and any other support Client’s clients (hereinafter referred to as “Customer” or “Customers”) might need. • Controlling of Premium and Call Centre requests. • Ensuring ongoing telephone communication with the Customers. • Accomplishing Insignia Shareholder personal requests. • Filtering incoming e-mails, queries, phone calls and invitations by redirecting or taking forward as appropriate. • Managing requests (receiving, handling and control). • Maintaining database in CRM daily. • Activating Call Centre Customers based on targets. • Providing support to the LSB Premium Back Office and IGC MICE Team on Holidays/Vacations/Days Off/Manager’s request. • Working closely with international partners and service suppliers, conditions negotiation. • Providing meaningful and relevant knowledge and insight to Customers regarding the services that we can offer. • Utilising a variety of resources, including search engines, web-sites and internal resources to research Customer requests with the goal of delivering meaningful and valuable solutions. • Supporting Marketing division with ideas for the newsletter for the Call Centre Customers. • Participating in cross training modules (concierge-shopping-travel-control). • Providing support and training for newcomers. • Maintaining acceptable performance standards including effectiveness, efficiency and quality. • Working in a fast-paced, structured Call Centre environment.