Špecialisti v oblasti predaja informačných a komunikačných technológií

Handle inbound customer contacts received on written channels, from various EU markets, as required, depending on daily/weekly/monthly demand and business requirement. Use tools and other available systems to provide customer service in the language of the market being supported. Cultural awareness of the various European markets being worked within, for differences in communication style and customer expectations. Efficient and productive to achieve agreed service levels (SLA) and contact center targets i.e. Productivity Quality, NPS Strive for first contact resolution to resolve customer queries efficiently and satisfactorily. Use required systems to resolve customer issues and take the recommended next best action. Adhere to the guidelines within the quality framework to ensure a great customer experience and adherence to client processes.