Identify, investigate and recommend action concerning overdue accounts. •
Collection activity over the phone and email. •
Communicate with the Sales department concerning resolution of accounts outstanding after a predetermined period following invoicing. •
Investigate and secure payment arrangements with customers which are suitable and realistic to both parties. •
Reconcile major customer accounts on a regular basis. •
Identify and send issues related to customer deductions/short payments to the deductions department. •
Follow up promptly on A/R inquiries from other areas of the company. •
Send statements where required by the customer. •
Communicate with the New Accounts department to ensure that customers are setup correctly. •
Creating orders and invoices related to Royalties. •
Approve sales orders in accordance with company guidelines. •
Answer all accounts receivable related inquiries promptly and efficiently. •
Printing and mailing of all customer invoices where applicable, ensure transmission of invoices via customer web applications, EDI, email. •
File all related documentation according to internal narratives, providing information to extral auditors where required. •
Responsible for the full accounts receivable ledger for customers including monthly closing activities and accruals posting (AFDA, shipped-unbilled items). •
AR aging report and Balance Sheet Reconciliation. •
Escallation to and communication with 3rd party collection agency. •
Following up on requests regarding legal action or administration. •
Providing accurate information for the cash flow forecast. •
Responding to any billing queries from the team. •
Running reports and checking unbilled and not invoiced items regurlarly. •