– work with customer requests related to dedicated servers and infrastructure;
– troubleshoot Linux operating systems and server-side services;
– use the Linux terminal for diagnostics and routine administrative tasks;
– identify common hardware, software and network problems;
– work with monitoring systems and respond to server alerts;
– collect technical data before escalating complex cases;
– help maintain server availability and service stability;
– communicate with customers and colleagues in written English;
– follow internal documentation and technical procedures;
– improve your understanding of networking, Linux and cloud technologies.