– provide technical support for customers using server and cloud infrastructure;
– perform Linux server troubleshooting on Ubuntu, Debian and CentOS;
– use the terminal to check system status, services, logs and connectivity;
– diagnose common server issues related to hardware, software and networks;
– respond to monitoring alerts and perform initial investigation;
– assist with routine server administration tasks;
– communicate with customers in written English;
– analyze available information carefully before taking action;
– escalate complex technical cases with proper context;
– develop practical knowledge of Linux, networking, hardware and cloud technologies.