– supporting customers with technical questions related to hosting infrastructure;
– working with Linux servers and basic system administration tasks;
– using terminal tools to troubleshoot system and network issues;
– investigating alerts from hardware and infrastructure monitoring systems;
– diagnosing common problems with operating systems, services, disks, memory and connectivity;
– collecting logs and technical details for further analysis;
– working with cloud and server management technologies;
– communicating findings clearly in support tickets and e-mails;
– cooperating with senior engineers on more complicated cases;
– maintaining attention to detail in all technical and customer-facing work.