- Manage customer accounts receivable and oversee credit collection activities. - Review and monitor Accounts Receivable (AR) aging reports, ensuring collection targets are achieved. - Respond to customer invoicing inquiries, investigate unpaid or disputed balances, and collaborate with customers to resolve issues and correct billing discrepancies. - Reconcile outstanding receivables with customers to ensure timely and accurate payment collection. - Collaborate effectively with internal teams and external stakeholders to deliver excellent customer service, particularly when supporting customers facing cash flow or operational challenges. - Build and maintain strong relationships with customers and key stakeholders, focusing on delivering an outstanding customer experience and continuously improving customer satisfaction. - Partner with customers to identify opportunities for process improvements and resolve escalated payment or invoicing issues. - Analyze existing collections processes, identify inefficiencies, and implement improvements to enhance operational effectiveness. Predpoklady: - Basic Qualifications - Fluent in German and English (written and spoken). - Bachelor's degree in Finance, Accounting, Economics, or a related field. - Previous experience in Accounts Receivable, Financial Operations, or a similar finance role. - Experience in a customer-facing environment, such as Customer Service, Collections, or Billing. - Strong analytical and communication skills, with the ability to interpret financial data and communicate findings effectively. - Proactive mindset with excellent problem-solving abilities and a focus on delivering solutions. - Advanced knowledge of MS Office, particularly Microsoft Excel, for reporting and data analysis. - Strong interest in financial operations and the ability to collaborate with cross-functional teams and stakeholders at different organizational levels. - Confident communicator, comfortable handling customer inquiries and resolving issues via phone and email. - Ability to present information clearly and professionally to various audiences. - Preferred Qualifications - Experience managing customer communication through multiple channels, including phone and email. - Familiarity with ERP systems or financial software, such as SAP, Oracle, or equivalent platforms. - Experience participating in process improvement initiatives or projects focused on increasing operational efficiency. - Ability to work effectively in a fast-paced, international environment while managing multiple priorities.