Pracovníci kontaktných informačných centier

Purpose of the role The position holder will have the responsibility for support of the Customer Service within Global Blue with the focus on the content management of Tax Free forms and other collaterals, incl. information published online (web page, intranet). Responsibilities • Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA & quality standards • Keeping records of customer interactions and contacts • Researching required information using available resources • Communication and coordination with all team members, internal departments and local offices • Following-up on customer inquiries not immediately resolved • Identifying and escalating priority issues • Recommending processes improvements Additional: Division of work in percentage (please note that this is subject to change depending on business): • Customer Service