Nothing is a problem, everything is an opportunity in our quest for 100% happy guest satisfaction. If you say Yes I Can! here at the Park Inn by Radisson, Bratislava we’re looking for fun problem solvers just like you!
At the Park Inn by Radisson Danube Bratislava, we stand out together as one team and make memorable moments for our guests, because we are a hotel you can rely on!
Are you a natural upbeat communicator, active listener and totally tuned into guests needs? You are the warm welcome, where a smile and positivity goes a long way to making every moment matter and to create a friendly environment for our guests.
If you can inspire and develop your team to be the best that they can be, you will create a loyal following. Can you handle the pace and keep your team checked in at the same time?
Key responsibilities:
• Welcomes customers to the hotel
• Responds to customer requests
• Stays current with developments in the hotel by reviewing the communication log book each shift;
updates log book for next shift
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
• Handles incoming guest room reservations
• Is aware, at all times, of current room status and room availability
• Increases hotel revenue by promoting food and beverage alternatives within the hotel
• Insures all guests establish credit upon check-in
• Monitors customer accounts to insure adherence to hotel credit limits
• Identifies and records special billing instructions and notifies accounting
• Completes shift closing accurately
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Handles difficult situations effectively
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
• Uses the ABC approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up
Výhody:
- Zabezpečené, Work with a team of passionate hoteliers and enjoy:
- Passionate and friendly colleagues
- Empowering managers
- 37.5 hours work week, 7.5-8 hours shifts with possibility to work overtime
- part-time for casuals or students possible at least 3-4 shifts a week, no need to do night shifts regularly
- Free credit for daily meals and free use of our own gym facilities
- Long term work perspectives and development opportunities within the Radisson Hotel Group
- Family &
- Friends staff rates for stays and restaurants in our sister hotels around the world!
Only shortlisted candidates will be contacted.
Knowledge of Opera PMS is strong advantage.