Full cycle of accounts receivable past due balances, including: research, analysis and calling customers Reconciling AR account(s), Managing and resolving invoice discrepancies to ensure timely and accurate receivables Managing internal and external Accounts receivable inquiries. Maintain Customer relationships by responding timely and accurately to both internal (company) and external (customers directly) questions and requests for information. Creating and implementing standard operating procedures and process workflows. Collaborating with the Global Finance Operations team, stakeholders and internal business partners in the US and EMEA